Frequently asked questions

A DMA (Direct Memory Access) card is a piece of hardware installed in your PC that can read the PC's memory directly. Used with custom firmware, it gives competitive players extra information such as a map radar or target tracking — separately from the main PC.

Cards differ in speed, memory capacity and compatibility with advanced firmware. Higher-end cards such as the Captain DMA 75T support higher speeds and let you use more advanced firmware. Entry-level options such as the Basic DMA Bundle suit beginners at a fair price. For a detailed comparison, see the bundle comparison page.

All our cards work with PCs that have a PCIe slot (the vast majority of modern PCs). You also need a second PC (laptop or PC) to run the reader software. If you're not sure about compatibility, contact us on WhatsApp before buying.

Our products support most popular competitive games, such as Warzone, PUBG, Fortnite, Apex Legends, Rust, EFT and more. The firmware is updated regularly to stay compatible with the latest game versions. Not sure which setup suits you? Try the setup quiz.

Yes. Our team constantly follows Anti-Cheat updates and we update the firmware regularly for compatibility with EAC (Easy Anti-Cheat), BE (BattleEye), ACE and RICOCHET. Every product ships with the latest available version.

After purchase you'll get full update instructions. Updates are usually done through dedicated software and take just a few minutes. Our technical support team is available to help you step by step if you run into any problem.

Our card and firmware are designed to work undetected with current Anti-Cheat systems. That said, use is always at your own risk, and we can't guarantee 100% results if game companies push sudden updates.

We accept all common payment methods in the Gulf: mada, Visa, Mastercard, STC Pay and Apple Pay, plus interest-free installments with Tamara and Tabby (Tamara & Tabby).

Yes, the site uses an SSL certificate and all payments go through certified, encrypted payment gateways. We never store your card details.

You can cancel an order before it ships. After it ships, it can't be canceled, but you can request a return under the Returns & Exchange Policy. Contact us on WhatsApp right away if you want to cancel.

Yes! Follow us on social media for the latest offers. Right now: code Eid10 for 10% off parts, and code Eid15 for 15% off firmware — with a maximum discount of SAR 50.

Delivery usually takes 4 to 10 business days to every city in Saudi Arabia and the Gulf (UAE, Kuwait, Qatar, Bahrain, Oman). Delivery times can vary by area and carrier load. Full details in our Shipping & Delivery Policy.

Yes! We ship to all six Gulf countries: Saudi Arabia, the UAE, Kuwait, Qatar, Bahrain and Oman. The price includes shipping on every order.

Once your order ships, you'll get an email or WhatsApp message with the tracking number. You can track your shipment directly on the carrier's website, or contact us and we'll follow up for you.

Yes, shipping is free on every order — the price already includes shipping. No shipping fee is added at checkout, whether you're in Saudi Arabia or elsewhere in the Gulf.

Yes, all our products are 100% genuine. If you receive a product that doesn't work properly, contact us on WhatsApp and our technical team will help you step by step until it works — for full details, see the Returns & Exchange Policy.

Contact us on WhatsApp within 7 days of receiving the product, with a photo of the product and a description of the problem. Our team will get back to you within 24 hours to resolve it.

Contact us right away on WhatsApp at 966500305654. Our technical support team is specialized and can help you with setup step by step. Most of the time the problem is in the setup, not the product itself.