Shipping & Delivery Policy
Shipping & Delivery Policy
When are digital products (firmware and subscriptions) delivered?
They're delivered as soon as setup is done after payment — you get the download link directly and can track the setup status in the customer portal.
Which cities and countries do you deliver hardware and parts to?
Within Saudi Arabia we deliver to every city and region, including Riyadh, Jeddah, Makkah, Madinah, Dammam, Khobar, Dhahran, Taif, Abha, Khamis Mushait, Tabuk, Buraidah, Hail, Jazan and Najran. We also deliver to the GCC countries: the UAE, Kuwait, Qatar, Bahrain and Oman, and most other Arab countries — contact us on WhatsApp to confirm delivery to your country.
How long does delivery take?
Orders are processed within one business day, and delivery usually takes 4 to 10 business days depending on your location.
Is shipping free?
Yes, shipping is free — the price includes shipping to every destination we deliver to, in Saudi Arabia and the other Arab countries. No extra shipping fees are added at checkout.
Which shipping companies do you work with?
We work with leading, reliable carriers — Aramex, FedEx, DHL, SMSA, Naqel and Saudi Post — depending on what suits your destination and the type of shipment.
How do I track my shipment?
As soon as your order ships, our system detects the carrier automatically and sends you the tracking number, the carrier name and a direct tracking link on WhatsApp and email — no need to ask.
I have a question about my shipment. How do I contact you?
Contact us directly on WhatsApp with any question about your shipment and we'll get back to you with updates right away.