Returns & Exchange Policy

Return and exchange policy – DMA Saudi

At DMA Saudi we aim to give our customers the best shopping experience possible. Please read the following return policy carefully before completing your purchase.

1. Physical products (cards, fusers, accessories)

✓ Accepted return cases

We accept returns only in the following cases:

• A documented manufacturing defect in the product on arrival
• The product arrives damaged due to a manufacturing defect
• The product doesn't match its product page description due to an error on our side

✗ Cases not eligible for return

• The customer changes their mind or no longer wants the product after purchase
• Damage caused by misuse or incorrect installation
• Products that have been opened and used without a manufacturing defect
• Orders that were customized or programmed at the customer's request

Return conditions

• The defect must be reported within 14 days of receiving the product
• Attach photos or a video that clearly show the defect
• The product must be in its original packaging with all its contents
• Return shipping costs are paid by the customer, except in cases of a documented manufacturing defect

💚 Our commitment in case of a manufacturing defect

If a manufacturing defect is confirmed, we at DMA Saudi cover all of the following costs:

• ✓ Return shipping fees in full
• ✓ Payment gateway fees (Tabby, Tamara, and others) with nothing deducted from the customer
• ✓ Product replacement or a full refund, whichever the customer prefers

2. Digital products (firmware, subscriptions, activations)

• No returns or refunds are accepted on digital products after activation or delivery
• The purchase is final once it is completed and the digital product is delivered
• If there is a technical problem on our side, we provide the necessary tech support

3. Order cancellation

• An order can be canceled only before it ships
• Once an order has shipped, it can't be canceled
• If an order is canceled after payment, Payment gateway fees (Tabby, Tamara, and others) are charged to the customer, since we can't recover them — except in cases of a documented manufacturing defect

4. How to request a return

1. Contact the support team via WhatsApp or email within 14 days of receipt
2. Provide the order number and photos or a video showing the defect
3. Wait for the team to approve your return request before sending the product
4. Once we receive and inspect the product, the refund or replacement is processed within 7-14 business days

To contact the support team:
WhatsApp: 966500305654+
Email: bydmasaudi@gmail.com